Join Our Team!
Open Positions at the MAC
You can always get involved with the MAC as a volunteer.
Maître d’ / Front of House Manager
The Maître d’ / Front of House Manager is responsible for creating an exceptional, welcoming, and well-organized guest experience across all front-facing areas of the venue. This role oversees service flow, box office operations, bar coordination, usher/greeter teams, and closing of event space; ensuring seamless execution of events and daily operations. This individual serves as the primary hospitality leader and the face of the organization during service, including delivering guest-facing announcements.
Key Responsibilities
Guest Experience & Hospitality
- Greet and welcome guests, setting a warm and inclusive tone
- Serve as the primary host of the space, representing the organization with professionalism and energy
- Manage reservations, ticket holders, and walk-in guests
- Address guest concerns, accessibility needs, and special requests promptly and professionally
- Maintain a visible and engaged presence throughout service or events
Front of House & Venue Operations
- Oversee the flow of guests, seating, and overall front-of-house operations
- Coordinate timing between service areas (bar, and/or programming schedule)
- Ensure cleanliness, organization, and ambiance of all public spaces
- Monitor capacity and ensure compliance with safety standards
Box Office & Ticketing
- Supervise ticketing operations including sales, check-in, and will-call
- Manage guest lists, reservations, and ticketing systems
- Resolve ticketing issues and discrepancies in real time
- Track attendance and support reporting on ticket sales and event turnout
Bar Oversight
- Oversee bar setup, service efficiency, and guest experience
- Support bartenders in maintaining smooth and responsible service
- Monitor inventory levels and communicate supply needs
- Ensure compliance with all applicable liquor laws and policies
Usher & Greeter Coordination
- Lead and supervise ushers and greeters during events
- Assign roles including entry points, seating assistance, and guest navigation
- Train staff and volunteers on service expectations, accessibility, and safety procedures
- Act as the primary point of contact for front-of-house team members
Announcements & Housekeeping Communication
- Deliver clear and engaging welcome announcements on behalf of the Milford Arts Council at the start of events
- Share housekeeping notes including safety procedures, exits, restrooms, bar availability, and event expectations
- Make additional announcements as needed (intermission timing, last call, post-event guidance)
- Ensure messaging aligns with the organization’s tone, mission, and community values
Team Leadership & Communication
- Serve as liaison between front-of-house, bar, production, and leadership teams
- Lead pre-shift/event briefings to align staff on expectations and flow
- Assist with onboarding and training of front-of-house staff and volunteers
Administrative & Operational Support
- Maintain records of attendance, guest feedback, and service notes
- Support scheduling and staffing plans
- Assist with financial reconciliation, including ticket sales, donations and bar reporting
- Identify and implement improvements to systems and guest experience
Qualifications
- 2+ years of experience or study of hospitality, events, theater, or front-of-house management
- Strong leadership, communication, and public speaking skills
- Comfortable speaking in front of groups and making live announcements
- Experience with ticketing platforms (e.g., Eventbrite, AudienceView, etc.) preferred
- Knowledge of bar operations and responsible alcohol service preferred
- Ability to multitask and remain calm in fast-paced environments
- Commitment to inclusive, community-centered hospitality
Schedule & Compensation
Part-time, including evenings, weekends, and event-based hours
Compensation: $25 per hour (max 4 hour shows)
Comp tickets to any show you are not working
How to Apply
Please submit your resume and a brief email to membership@milfordarts.org.
Graphic Designer
Position: Graphic Designer
Reports To: Director of Marketing
Status: Part-Time (10-15 hours/week) or Contract
Position Summary
The Milford Arts Council (MAC) is seeking a creative, organized, and collaborative Graphic Designer to lead the visual identity of the organization across print, digital, and event marketing. This role is responsible for designing compelling materials that promote performances, exhibitions, educational programs, fundraising initiatives, and community events while ensuring a consistent and recognizable MAC brand.
The ideal candidate is passionate about the arts, thrives in a fast-paced nonprofit environment, and can balance multiple projects while meeting deadlines.
Key Responsibilities
- Design promotional materials including posters, flyers, postcards, banners, programs, brochures, and signage.
- Create engaging graphics for social media, email campaigns, digital advertising, and the MAC website.
- Develop marketing assets for concerts, theater productions, gallery exhibitions, educational programming, festivals, and fundraising events.
- Maintain and strengthen Milford Arts Council’s visual brand standards across all platforms.
- Collaborate with staff, artists, instructors, volunteers, and community partners to create effective promotional campaigns.
- Design sponsorship recognition materials, donor walls, event signage, and annual reports.
- Prepare print-ready files and coordinate with vendors to ensure high-quality production.
- Assist with photography selection, image editing, and visual storytelling.
- Update templates and design systems to improve efficiency and consistency.
- Stay current on design trends while maintaining the organization’s unique artistic identity.
Qualifications
- Associate’s or Bachelor’s degree in Graphic Design, Visual Communications, or related field (or equivalent professional experience).
- 2+ years of graphic design experience preferred.
- Strong portfolio demonstrating print and digital design work.
- Proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop); Canva experience is a plus.
- Experience designing for social media platforms and email marketing.
- Knowledge of typography, branding, layout, and color theory.
- Excellent organizational and time management skills.
- Ability to manage multiple projects and meet deadlines independently.
- Photography, video editing, or motion graphics experience is a plus. Nonprofit or arts organization experience is also highly desirable.
Desired Qualities
- Passion for the arts and community engagement.
- Creative thinker with strong attention to detail.
- Positive, collaborative attitude.
- Comfortable receiving feedback and adapting designs as needed.
- Ability to work occasional evenings or weekends during major events.
What Success Looks Like
- Consistent, professional branding across all MAC communications.
- Increased engagement through visually compelling marketing materials.
- Timely delivery of creative assets that support ticket sales, memberships, donations, and event attendance.
- Strong collaboration with staff to tell the story of Milford Arts Council through impactful visual design.
This role is ideal for someone who wants to make a visible impact in the community by helping promote arts, culture, and creativity while shaping the visual voice of one of the region’s leading arts organizations.
How to Apply
Please submit your resume and a brief email to membership@milfordarts.org.